“Client” refers to an individual who avails of our services through our website. “Personal Information” refers to information that could identify an individual. Personal Information may include the Client’s name, contact information such as the mobile number and email address, and billing details and financial information necessary for transactions among others. “Non-Identifying Information” refers to information that does not identify an individual such as zip code, demographic data, and order details.
Collecting Personal Information and Non-Identifying Information from clients is an essential part of our daily business operations. We use this information in order to meet our clients’ needs as well as continually enhance the efficiency of our operations and the quality of our services.
Collecting information from a Client through our website is necessary in order for us to effectively provide services. This information may include both Personal Information (e.g., name, email address, mobile number) and Non-Identifying Information (e.g. zip code and order details).
We collect payment for our services through various payment services providers such as WorldPay and PayPal among others. While we collect and store information related to your payment such as the fees you pay for the services we provide, we do not collect and store Personal Information such as the name of the cardholder and other credit card data. Such information goes directly to payment services providers that have their respective privacy policies regarding the processing of such information. We, therefore, advise the Client to thoroughly review the privacy policies of such payment services providers.
There may be instances when we collect Personal Information for the purposes of validating your identity or adhering to legal requirements. Such instances may involve the requisition of documents such as billing statements or valid identification.
The processing of Non-Identifying Information such as zip codes, order details, and demographic data may also be conducted as part of our provision of services.
The information we collect and store is utilized in the provision of services that our clients avail and pay for. Such information may be used for the following specific purposes:
We will utilize Personal Information provided by the Client based on the following lawful grounds:
The Client has the right to know what Personal Information and Non-Identifying Information we collect, store, and utilize, except in cases where exceptions apply. Information will be made available to the Client at no cost. Information we process can be viewed on the Client’s account as well as downloaded by the Client upon request. The Client also has the right to correct or update information. Customer support services will be made available in cases where the Client requires assistance in accessing, downloading, correcting, or updating Personal Information.
The client has other rights relevant to our processing of Client information, although there may be limitations to this right. Other rights the Client has included but are not limited to the following:
***Deletion: Some Personal Information cannot be deleted from the system if they are essential to maintaining contracts, documenting transactions, and safeguarding other individuals’ rights. Non-Identifying Information that can be used alongside Personal Information to identify individuals can be deleted or anonymized as necessary.
***Temporary Restriction to Processing: There are instances the Client may request for temporary restriction to the processing of information. These include but are not limited to situations where the Client believes that the Personal Information is inaccurate or that there are no legal grounds for processing such information. The Client can contact us for such matters and relevant concerns.